As the operator of www.theladyottoline.net (Website) we are committed to protecting your privacy and maintaining the security of any personal information you supply. This policy details what personal information we collect and why we collect it, how we use your information and how you can access and update it.

For the purpose of the Data Protection Act 1998, the Data Controller is Market Taverns Ltd, company registration number 1636927 and having its registered address Kernow House Gas Hill, Newham, Truro, England, TR1 2XP. The Market Porter is part of Market Taverns Limited – a small collection of charming British pubs in central London.

 INFORMATION WE COLLECT FROM YOU

 We collect information while you use our website and when you get in touch or sign up to our email newsletter. The personal information we collect from you while using the site includes your IP address and information about what pages are accessed and when. If you contact us or sign up to our email newsletter, we will also collect your name, email address, telephone number and date of birth. Website usage information is collected using cookies (see below).

If you subscribe to our email newsletter, your information will be stored in the Mailchimp and Stampede newsletter systems.

We have put in place suitable physical, electronic and managerial procedures to safeguard the information we collect. Any personal information is kept private and securely stored until a time it is no longer needed, or until you request that we remove it from our records.

 HOW WILL WE USE YOUR INFORMATION?

If you subscribe to our email newsletter, we will contact you by email with special offers, news, details of upcoming events, updates about changes to our services. Newsletters may record subscriber data relating to engagement and geographic and demographic data, which we use for marketing our reports. You can unsubscribe from our mailing list or update your preferences at any time by using the links in the footer of our emails.

If you fill out a contact form on our website, we will use the details to contact you by email or telephone in relation to your enquiry.

If you make a booking through our website, we will use your information to process your booking, keep you updated on its progress and request feedback when it has been fulfilled.

With your consent, we will share your email address with TripAdvisor, in order for them to send you a post visit survey. You will be sent an initial email and one reminder.  If you do not respond, TripAdvisor will not continue to use your email address for this purpose. If you wish to complete the survey, you will be asked to create a TripAdvisor member profile which is covered by TripAdvisor’s own terms and conditions and privacy policy rather than those of Market Taverns Ltd. TripAdvisor’s Privacy Policy can be found here.

If you are unhappy with how we have collected or used your data, you have the right to complain to the Information Commissioner’s Office (ICO).

ACCESS TO YOUR INFORMATION

You have the right to access any data that relates to you, to delete it, and to object to its use for marketing. You can also check, correct and update your information (for instance, if you change address or email address). To do this, please contact us on info@markettaverns.co.uk.

 COOKIES POLICY

 This website uses cookies, which are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They are used to tailor your return visits and provide a more personalised experience, or to assist in monitoring website usage. They do not allow us to identify you as an individual.

It is possible to disable cookies using your browser preferences. Please note that turning off cookies may affect the functionality of our website.

FACEBOOK PIXEL

Our website measures conversions using visitor action pixels from Facebook.

These allow the behavior of site visitors to be tracked after they click on a Facebook ad to reach the provider’s website. This allows an analysis of the effectiveness of Facebook advertisements for statistical and market research purposes and their future optimization.

The data collected is anonymous to us as operators of this website and we cannot use it to draw any conclusions about our users’ identities. However, the data are stored and processed by Facebook, which may make a connection to your Facebook profile and which may use the data for its own advertising purposes, as stipulated in the Facebook privacy policy. This will allow Facebook to display ads both on Facebook and on third-party sites. We have no control over how this data is used.

Check out Facebook’s privacy policy to learn more about protecting your privacy: https://www.facebook.com/about/privacy/.

You can also deactivate the custom audiences remarketing feature in the Ads Settings section at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. You will first need to log into Facebook.

If you do not have a Facebook account, you can opt out of usage-based advertising from Facebook on the website of the European Interactive Digital Advertising Alliance: http://www.youronlinechoices.com/uk/your-ad-choices.

 CHANGES TO OUR PRIVACY POLICY

We keep our privacy policy under regular review and we will place any updates on this page. This privacy policy was last updated on 09th of October 2018.